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Manual reviews hurt online retailers most during holidays

Online fraud attempts went up 31 percent this past holiday season compared to last year. In fact, 1 out of every 97 transactions was a fraudulent attempt. The holidays are a stressful period for online retailers, who get a higher ratio of fraudsters. Fraudsters will try to take advantage of employees who are trying to handle a higher volume of transactions. Temporary employees hired to review transactions for fraud get access to a great deal of sensitive information. When companies switch from manual to automated fraud reviews, charge backs go down by 70 percent.”]

Source: https://www.csoonline.com/article/3156229/manual-reviews-hurt-online-retailers-most-during-holidays.html

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