Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response. Customers include Twitter itself, MSNBC and SAP, and early users of this integrated Twitter functionality include TweetDeck, HootSuite and TwitPic. With about 2 billion messages posted on Twitter in May alone, some companies are proactively setting Twitter accounts dedicated solely to fielding customer service issues, in an attempt to corral this type of post in a single place.”]
Source: https://www.csoonline.com/article/2125465/zendesk-integrates-twitter-into-customer-service-app.html