Management of traditional “paper” mail is routinely treated as a stand-alone task within the enterprise. A more informed management approach to the traditional mail process would likely result in the improvement of customer service and enhanced efficiencies. IT executives should develop plans to automate and integrate mail processes with other corporate customer service practices. Better tracking the delivery of inbound and outbound mail can add a significant level of accuracy and efficiency to the management of corporate mail and related personnel and processes. Better address quality should provide better control over mailed items and reduce mailing costs.”]