Hurwitz Group: 2001 will be a year of consolidation and rationalization consolidation. 2001 will see the emergence of true collaboration applications. The word “customer” will continue to expand in its usage beyond a mere end user sense to include partners and suppliers. E-services and sourcing strategies will be key to the future of the dotcom market, Hurwitz says. 2001 is the year of the best managed firms with a managed business model, even though they sold virtually indistinguishable to the best services.”]
Source: https://www.csoonline.com/article/2112968/top-trends-for-2001.html