Peter Tapling says banking institutions are chronically underestimating and under-utilizing one key resource: their own customers. Tapling: “I don’t think, as an industry, we give the customer enough credit” Tapling co-founded Authentify in 1999 and has held the position of President and CEO ever since. Customers tend to be banks’ best fraud detection systems, he says, and institutions are now especially focused on better educating their customers. In the 2012 Faces of Fraud survey, Tapling discusses how institutions should discuss fraud with their customers in the fraud fight.”]
Source: https://www.careersinfosecurity.com/customers-role-fighting-fraud-a-4889