Gartner’s 2003 Client Issue explores the strategic and tactical considerations of achieving strong IS credibility through integrated IT service management capabilities. The IS organization faces operational and managerial challenges in delivering its services. This Client Issue clarifies the role of resource management and provides insights into how to build resource management capability and leverage it across other management disciplines. The issue, if well-managed, can contribute significantly toward strengthening perceptions of the IS organization’s value and credibility, according to the report. The report also explores how to manage unanticipated changes to the IT task load brought about by regulatory change.”]
Source: https://www.csoonline.com/article/2116526/the-business-of-running-it–client-issues.html