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T-Mobile Customer Care Agents Achieve Friction-free Access, Offering Delightful Customer Experience Customer

T-Mobile transitions away from monolithic systems to microservicesers. Over 170 apps were onboarded in 18 months, rather than 12 applications the year prior. With an authentication platform and open protocols and standards, T-mobile can build custom applications more quickly and onboard users more easily and ensure strict security policies are in place. The company is moving at the speed of customer expectations and needs to be on track to meet customer expectations, says IT expert John Defterios. For more information, visit www.mobile.com/mobile-tech.”]

Source: https://www.bankinfosecurity.com/whitepapers/t-mobile-customer-care-agents-achieve-friction-free-access-offering-w-7905

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