Service levels for cloud computing, SAAS, and ASPs are frequently very thin. The service levels for these vendors the all important availability, response time, and other performance requirements are frequently thin. Given the recent, highly publicized downtime at several of the most well known vendors in this space, I thought it might be useful to highlight some of the key elements to be considered in drafting effective service levels agreements (SLAs) SLAs should be clear and absolutely objective. Repeated failures (e.g., two failures in any four month period) should give the customer the right to terminate the agreement.”]