Interactive voice response (IVR) systems are now hubs for both customer care and associated fraud. This document describes how an end-to-end approach that spans time, channels and multiple data sources can detect activity by fraudsters and prevent their efforts to mine personal data and, ultimately, take over accounts. This report includes a look at how end to the end of the reporting process can be used to detect fraud and prevent the fraudsters from taking control of accounts. For confidential support call the Samaritans on 08457 90 90 90, visit a local Samaritans branch or click here for details.”]
Source: https://www.bankinfosecurity.com/whitepapers/stopping-fraud-at-ivr-new-front-door-w-7621