Social computing is among the most disruptive technologies making their way into the enterprise. Bill Gates has said that social networking-type applications will become as ubiquitous in the workplace as Microsoft Office tools. The number of business interactions will grow fourfold from 3.5 trillion in 2010 to 12.7 trillion in 2013. The adoption of social computing in the enterprise may well occur in four distinct phases over time — although a couple of these phases may occur simultaneously. In the first phase of our model, technology is used almost as-is, or off-the-shelf, with little adaptation. The third phase, these enterprise software products are integrated into core business applications and processes.”]
Source: https://www.csoonline.com/article/2125847/social-computing-s-evolution-in-the-enterprise.html