Symantec, F-Secure, Barracuda Networks and Kaspersky have been criticized for their responses to recent security failures. The most important measurement is how well or poorly they communicate with the customer, says author. Kasperski and Sophos deserve credit for taking full responsibility for their failures, he says. The company apologized to customers for design decisions that led to this situation and promised to look into additional ways to strengthen the remote support functionality. That’s good customer service. The company is honest and apologetic.”]
Source: https://www.csoonline.com/article/2135416/security-wisdom-watch–broken-tools-edition.html