Sales teams were stymied by manual, paper-based processes, including cumbersome multi-page contract documents. ADT’s Hermes project was envisioned as a single digital platform designed to deliver a functional flow that integrates all steps in the sales and installation process. Hermes’ architecture presented a security challenge from the standpoint it combined both hosted and Software-as-a-Service applications. The Hermes system has been fully implemented in ADT and it’s nearly 90% completed in the small business with residential business with 5,000 people.”]