Everbridge published the State of IT Incident Management: Lack of Automation Hinders Speed of Response to IT Outages and Incidents. Vincent Geffray, Senior Director Of Product Marketing at Everbridge, talked about their findings in the survey. He says the key to minimizing the impact of IT issues and restore the services as quickly as possible is to be prepared for a range of situations, including outages, failures and cyberattacks. The question is not if but when theyll strike, he says, and the key is to consider both the prevention and preparation.”]