The biggest pain point is maintaining software updates to protect remote endpoints from vulnerabilities. It is free for organizations with up to 50 endpoints, without limitations or hidden costs. Using technologies delivered by different vendors increases IT complexity and introduces risks associated with non-integrated solutions. There’s no need to install additional agents; the Remote Desktop feature enables you to connect to an endpoint and get the keyboard and mouse control you need to troubleshoot issues ‘ even when nobody is logged in.
Source: https://www.helpnetsecurity.com/2021/07/21/product-showcase-action1-rmm/