Playbook for Testing Chatbots is an open source Playbook of 120 questions (and counting) that you can use for free to test your chatbot and its UX. With this guide you will be able to find out what users will expect from their interaction. Chatbot testing is still a new field with only a few designers involved and most of the work has been done by developers. There are not many specific processes or teams dedicated to the duty and it is not clear who should be taking design decisions and how those should be taken.”]
Source: https://chatbotsmagazine.com/playbook-for-testing-chatbots-400918888faf