Many companies use benchmarking as a management technique to investigate and compare performance against internal standards and external peer organizations. A high-level benchmarking exercise is limited, however, as it merely scratches the surface of performance and yields few insights into underlying causes, or into what can be done to improve. An effective analysis can improve IT efficiency and operational efficiency in a variety of ways in measurement system.Carl Pitasi is a senior consultant based in New York City, New York, based on Compass.”]
Source: https://www.csoonline.com/article/2120143/performance-improvement-101.html