NICE has introduced NTR-X, a fully-integrated, cloud-ready omnichannel compliance recording and assurance solution. Financial services firms are adjusting to monitor their workforces, which are now often remote. Financial and energy trading firms are at further risk for fines and reputational damage. Stringent regulations and complexities arising from new communication modalities and remote, distributed workforces are widening compliance gaps. NICE’s Ntr-X reduces regulatory risk, removing maintenance hurdles and reducing the need for costly, dedicated, local IT resources.
Source: https://www.helpnetsecurity.com/2021/02/02/nice-ntr-x/