Karisse Hendrick is an independent ecommerce fraud consultant. Hendrick founded Chargelytics Consulting, which works with e-commerce companies to implement custom strategies that reduce fraud and chargebacks. In an interview with Information Security Media Group, Hendrick discusses factors contributing to a rise in merchant refund scams. He says ecommerce firms must carefully track all data from the time a transaction is initiated until returned items are received at the warehouse. In the video interview, she also discusses why these scams are difficult to detect.”]
Source: https://www.bankinfosecurity.com/merchant-refund-scams-preventive-measures-a-15180