Compass invited executives to participate in a global ITIL survey to explore the extent to which organizations are able to correlate the maturity of ITIL processes with the realization of specific improvements in IT and business operations. The survey comprises 70 responses from executives with organizations from at least 11 different countries. Only 9 percent of respondents (six out of 70) felt able to say that the relationship was based on full measures, fully linking process maturity with performance. Of the respondents, 82 percent started their ITIL implementation program at least 18 months beforehand and should be well placed to comment on the benefits that their program is delivering.”]