IT executives should review MSP capabilities, financial conditions, and service cost structures to verify if outsourcing selected parts of IT management infrastructure makes good business sense and provides a strong value proposition. MSP Association defines MSP as a company that delivers information technology infrastructure management services over a network to multiple clients on a subscription basis. RFG believes that some MSPs have reached the levels of technical maturity financial stability required to provide reliable business benefits to the enterprise. IT executive: “Enterprise requirements must be the foundation for MSP contractual terms and conditions and service level agreements””]
Source: https://www.csoonline.com/article/2113055/managed-service-providers–msps—-coming-of-age-.html