Forrester Research: 14% of information workers across the U.S., Canada and U.K. used smartphones to get work done while on the go. A smartphone facilitates the communications that are key to successful project management. With instant messaging, you can easily see the status of your team members: “Away,” “Available,” “Be back in 15 minutes” Phone calls are the best form of communication without actually being in the same room as someone, a phone call is best.”]