By year-end 2003, the results of increased focus on operations excellence, end-to-end infrastructure management, and relationship management will hasten the movement of many IT organizations (ITOs) toward a trust-filled relationship with business partners. CIOs should insist that the infrastructure organization follow methods whose primary focus is to reduce cost of change, while measuring the key areas of complexity and utilization. By 2006/07, high-performing IT organizations will have merged the principles-based philosophy of enterprise architecture design and reusable infrastructure patterns and services.”]
Source: https://www.csoonline.com/article/2116062/judging-infrastructure.html