A.T. Kearney – Harris Interactive study found 80 percent of major corporations believe technology is either extremely or very important to the success of shared services. Technology is a critical tool to enabling effective and efficient back office management, the study says. IT has, without a doubt, been one of the most successful examples of. shared services application of the shared services concept are ‘ried’ because of higher functional functional costs or operational complexity. But to be successful, IT organizations must think strategically, constantly listen to their customers, avoid common pitfalls and consistently measure results.”]
Source: https://www.csoonline.com/article/2117873/it-shared-services–today-and-into-the-future.html