With legal recourse limited in many countries, the contract with the provider becomes critically important. Leave plenty of time for negotiation, says Scott Sysol, director of infrastructure and security architecture for CNA. Demand nondisclosure and noncompete agreements. Require that the offshore vendor agree to handle legal disputes in the United States. Require insurance to protect customers against losses caused by the vendor or its contractors, says Forrester Research. Keep discussions private. Insist on a separate meeting room near the work area.”]