Corporations that perform well over long periods of time have typically learned how to maximize the performance of their people. They recognize that it is people who make good or bad decisions or who may even avoid making decisions. They strive to create a business environment where employees feel valued and are supported by effective directionpolicies, procedures, standards of performance, guidelines and tools for performing their work. They capture the experiential knowledge of people from the successes and failures of delivering on those commitments and recycle that into revised business rules for the future.”]
Source: https://www.csoonline.com/article/2120420/incorporating-change-into-business-evolution.html