A significant number of well-established business processes had to be reengineered to fit within the framework of the ID management project. It was challenging to manage a large-scale deployment of new technology to many application owners. We overcame the problems by ensuring that the people who owned the processes that were changing were partners in the success of the program. They were then able to sell the benefits to their customers and overcome the natural resistance to change. They understood that the benefits of the project were significant, and that those benefits would be achieved only if everyone participated.”]
Source: https://www.csoonline.com/article/2118359/id-management-implementation.html