New “emotion detection” technology was developed by NICE Systems. NICE is used by 67 of the Fortune 100, and all of the world’s top 10 banks. When your voice hits a certain decibel level, NICE’s call monitoring system will issue an alert to call center managers. This can bring speedier intervention by a manager — and swifter resolution of a call. The technology surely is BETTER THAN NOTHING, so I hope customer service organizations will give it a try before they go to a competitor.”]
Source: https://www.darkreading.com/attacks-and-breaches/i-am-not-angry-dammit!/d/d-id/1054104