U.S. banks have reported upticks in call-center schemes that rely on social-engineering tricks. Security experts advise financial institutions to ramp up employee education as well as adopt critical practices. Smaller institutions are more likely to fall victim to social engineering schemes that target branch and call center staff as they undergo conversions linked to acquisitions. “The larger you get, the more extraction you have between the customer and the call center,” M&T Bancorp’s Matt Speare says. At smaller institutions, where online fraud is still profitable, a migration to call center is profitable.”]
Source: https://www.cuinfosecurity.com/how-to-stop-call-center-fraud-a-4593