Steve Denelsbeck is security manager for the FleetCenter in Boston. He deals with guests, employees, owners, service providers and relevant public-safety agencies. His job is “protecting everyone in your corporation not only from [outsiders] but from themselves,” he says. “Listening is huge; it’s critical. When I’m talking to one person, I’m also trying to understand what’s happening to my left or my right,” he adds. “I spend a lot of time understanding everyone’s job and what sort of pressure they get””]
Source: https://www.csoonline.com/article/2117882/how-to-serve-multiple-masters.html