Jim Van Dyke, CEO of Futurion, has new ideas for how to best involve customers in fighting fraud in three stages: Prevention, detection and resolution. The value of engaging the customer in fraud defense is discussed in a video interview at ISMG’s San Francisco Fraud and Breach Prevention Summit. The interview was conducted by Futurion’s CEO and a member of the Consumer Financial Protection Bureau’s Consumer Advisory Board of the CFPB. The panel also discussed how to use education, design and usability testing to combat fraud.”]
Source: https://www.cuinfosecurity.com/how-to-engage-customer-in-fraud-prevention-a-9830