The BPO market is expected to grow from about $405 billion last year to $682.5 billion in 2008, IDC says. BPO deals allow companies to cut costs and focus on core activities, but the deals can be less than ideal. Forrester Research found that 20% of North American executives currently using or investigating BPO said their lack of proper performance metrics was a major challenge in working with BPO firms. Internal and external challenges include issues involving internal operations and risks related to working with an external partner.”]
Source: https://www.csoonline.com/article/2118182/how-should-companies-deal-with-life-after-bpo-.html