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How NOT to handle negative online reviews

Union Street Guest House now has a one-star rating on Yelp. The New York Post reported the hotel charged couples who book weddings at the venue $500 for every bad review posted online by their guests. According to the hotel’s Facebook page, the policy regarding wedding fines was put on our site as a “tongue-in-cheek response to a wedding many years ago. After publishing, I noticed the Facebook post had been deleted, so I grabbed a screenshot and added it here.”]

Source: https://www.csoonline.com/article/2460951/how-not-to-handle-negative-online-reviews.html

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