A negative review can have scary consequences on Yelp, Amazon, or anywhere else that potential clients see your business. Follow-up emails after a product purchase are always a good idea; from there, you can include a link to a review site. Unfair competitive comparisons can be very problematic in the legal world, and you have a good case against a company defaming your product, especially if they’re using trademarked terms. The only time wasted on social media is using it to become a better business.”]
Source: https://www.csoonline.com/article/2129998/five-scary-social-media-horror-stories.html