Companies worldwide have undergone one of the fastest operational transformations ever witnessed. With little warning, IT teams were suddenly told to transition tens of millions of employees to working remotely. In addition to keeping employees safe, companies grappled with how to maintain business continuity in this new normal of contactless commerce and communications. The transition to these new work paradigms requires a careful examination of opportunities and challenges, particularly in terms of scale, security and staffing. Some organizations have transitioned seamlessly while others are still struggling.”]