Jason Costain of the Royal Bank of Scotland and Brett Beranek of Nuance Communications share a real world example of mitigating fraud with voice biometrics in a call center. In a video interview at Information Security Media Group’s Fraud Summit in New York, the two discuss the use of voice biometric technology to significantly reduce call center fraud. The volume of fraud that was identified and prevented in this initiative; key takeaways from the case study;. The two men discuss their work at the Fraud Summit.”]
Source: https://www.cuinfosecurity.com/disrupting-call-center-fraud-voice-biometrics-a-12339