Financial institutions need to create an image of safety and security about their online banking services. Larry Ponemon, chairman and founder of the Ponemon Institute notes that people are willing to take certain risks when it comes to using convenient online banking. Ponemon: If a company isnt a good steward of data, and is not keeping it safe, they could lose opportunities for the growth of their virtual business. He said customers who hear about an online banking problem will not bank online and will go to the branch to conduct their business.”]
Source: https://www.cuinfosecurity.com/customersa-perceptions-develop-online-bankingas-security-image-a-500