In the era of the customer, its more important than ever to not impact the online customer experience. Banks struggle with balancing requirements for fraud mitigation and compliance with improving customers online experience. The most effective way to prevent fraud is by not allowing fraud attempts to be initiated, authors say. A successful fraud solution should provide an effective, nonintrusive and integrated layer of protection for customers across both the online and mobile channels. There is no longer a trade-off between strong security and customer experience and operation costs.”]
Source: https://securityintelligence.com/customer-experience-a-casualty-in-the-war-against-cybercrime/