CSO Disclosure Series | The Dos and Don’ts of Disclosure Letters

Monster.com and US AJOBS sent disclosure letters to 1.3 million job seekers after a data breach. Public relations professionals say disclosure letters are difficult to write well. Monster chooses to soften the coming blow with its first sentence: “To Our Customers” U.A.J.B. simply begins stating facts. On the other hand, the letter may seem hollow, but it also gets into technical detail right away, which could feel like a punch in the jaw. The Ponemon Institutes national survey on data breach notification shows that consumers tend to blame organizations for failure.”]

Source: https://www.csoonline.com/article/2122449/cso-disclosure-series—the-dos-and-don-ts-of-disclosure-letters.html