Security experts have been warning of upticks in call center fraud targeting banking institutions. A new scheme recently identified by a credit union in the Northwest demonstrates that fraudsters sometimes use tactics that take advantage of callers misdialing numbers. Members were greeted by an automated recorded offer for a free Walmart gift card, an executive says. The main lesson is to ensure customers and members know to call their banks or credit unions when something seems amiss with a call-center interaction, or when they suspect suspicious activity.”]
Source: https://www.cuinfosecurity.com/call-center-scams-on-rise-a-7497