Business Continuity Planning: Key Steps need to be covered in the disaster-recovery scenario. FIS worked with one of its banking customers to handle, among other things, call-center services. “The one thing that surprised the bank was just the magnitude of the impact, not only to the technology but to the people that worked for the bank,” says FIS’s Dan Shannon. “You really need to focus on all the touchpoints your customers have with your organization,” Shannon says.”]
Source: https://www.cuinfosecurity.com/business-continuity-planning-key-steps-a-6137