Technology buyers in industries beyond government, legal and insurance are thinking about their work as case-oriented rather than transactional. Casework is highly variable; typically, each work item – aka “case” – is a unique situation that involves complex interactions between content, people, transactions and business or regulatory policies. Designing a software application to address the needs of this unstructured process style is challenging. Gartner’s evaluations of 11 providers in this growing market segment are published on October 6.”]