BankWest has revealed details of its internal social networking service, IdeaBank, with the platform resulting in more collaboration and innovation. IdeaBank aims to make reporting a customer “lead” as simple as possible. Head of application delivery at the bank, Dave Williams, addressed a group of IT professionals in Sydney at the Gartner SOA summit where he outlined how IdeaBank is fostering shared information and increased customer growth. BankWest did not adopt a public social networking system that could incorporate customers as well as staff members.”]
Source: https://www.csoonline.com/article/2125725/bankwest-sees-success-with-in-house-social-networking.html