Michael Santarcangelo: Hidden mistakes and “aha moments” backfires when presenting the message. He says if we appear to have no flaws, we sacrifice authenticity and the ability to connect. Admit our mistakes and share our experiences, he says. Create a safe environment for people to share their experiences. It’s not about being perfect, but being human and finding ways to learn, work and advance together. We need to make it safe for people not only to try something new or different, but also to share those experiences.”]