Aberdeen surveyed 585 organizations across the world as part of its September 2013 Aberdeen Business Review study to identify the top trends and best practices impacting business plans for 2013 and 2014. Growing annual company revenue is the top objective driving 2013-2014 plans. Empowering knowledge workers-both in the back office (e.g. sales or customer service) – with the right tools and processes is critical in helping companies streamline execution of existing processes. This report will observe the role of advanced case management programs in helping these organizations achieve their goals.”]
Source: https://www.bankinfosecurity.com/whitepapers/advance-case-management-empower-knowledge-worker-w-1541