Sharper Image founder Richard Thalheimer and former CSO Joe Williams worked together at the retailer. The two, both pilots, now share a small plane. They say clear communication, going all the way to the top, was the best way to have the organization set up. In 2004, they prevented $13 million in merchandise from leaving the company for Internet and leaving the Internet for chargebacks for more than a million dollars. They were able to keep the security department operating within its budget, focus on the biggest problems and keep communication open.”]
Source: https://www.csoonline.com/article/2122125/a-ceo-and-cso-who-actually-communicate-about-security.html