Jenny Radcliffe is the Founder and Director of Human-Centered Security, a social-engineering-focused cybersecurity firm. Radcliffe saw malicious actors take advantage of the chaos and leverage pandemic-themed social engineering within their campaigns. She is hired by organizations to target their staff members with social engineering, and to leverage psychology and emotions to find vulnerabilities in the human side of their operations. For organizations looking to better defend their people against this ongoing wave of social engineering attacks, Radcliffe offers a few pieces of advice.”]