Small businesses may struggle to recognize what’s needed to keep the business secure and be using a solution that isn’t fit for purpose. Security service providers must understand and respond to specific business demands when offering protection to their customers. Small companies, made up of several dozen employees, and larger businesses both having similar core cybersecurity functions, may become confused about what level of protection would work best. Forrester: 28 percent of companies with 100 or more employees that purchased SaaS (software-as-a-service) from an MSP indicate customer service, support, and experience was a top purchase driver for choosing this option.
Source: https://www.kaspersky.com/blog/secure-futures-magazine/cybersecurity-for-msp/29089/