IT pros felt the heat this summer as they kept networks humming along for remote workers on vacation. One third (33 percent) of all survey respondents see nearly half of their colleagues working remotely during the summer. Forty-two percent of all respondents cited malfunctioning laptops as the top culprit, followed by network connectivity issues and poor application performance. Nearly one third (29 percent) said they d most appreciate if an employee reboots their computer before seeking assistance. Nearly one quarter (28 percent) admitted that they will be stressed over the state of their network while they are away.
Source: https://www.helpnetsecurity.com/2015/09/02/whats-burning-up-resources-for-it-pros-during-the-summer/