The Windows scam has been netting victims for years, despite the fact that none of what the callers say makes sense. The scams success hinges on being helpful and convincing you the threat is not only real but hackers are already in your system performing all manner of nefarious activities. The caller notes how many errors are listed in Windows Event Viewer and uses the list as proof the computer is compromised. Some scammers used my married name, which isnt listed anywhere. Because our phone is listed in our name, scammers switched to Mrs.”]
Source: https://www.csoonline.com/article/3092502/what-i-learned-playing-prey-to-windows-scammers.html