Financial institutions are considering voice biometrics as a way to fight call center fraud. The biometric technology analyzes voice characteristics, such as dialect, speaking style and pitch. U.S. banks have reported upticks in call-center schemes that rely on social-engineering tricks. Call centers are not specifically mentioned in the FFIEC’s updated Authentication Guidance, but banks are folding stronger authentication and transaction verification into their plans for call centers as they make investments to conform. The cost of voice-authentication services aimed at fraud prevention are hard to find because they are relatively new to the market.”]
Source: https://www.cuinfosecurity.com/voice-biometrics-as-fraud-fighter-a-4789